Mediport is a mobile app that carries a traveler’s medical information across languages. It was designed for people who take medication every day and hesitate to travel abroad because of what could happen if something went wrong.

I led the project in a team of four, planned and ran the research, and owned the information architecture.

Before designing, I interviewed potential users about how they manage medication when they travel. Their preparation was spread across paper copies, phone photos of prescriptions, and health portals at home. Abroad, the gap was language: one participant could not identify an over-the-counter allergy medicine because she could not read the label.

We explored a scenario in which a traveler loses their medication abroad and needs medical assistance in an unfamiliar language.

We tested the prototype with six travelers aged 42 to 72. Sessions began with questions about how they travel today and then moved through three tasks: finding destination information, entering health information, and locating the nearest hospital with a translated prescription.

Participants found the layout overly complex, and the amount of content hid the features they needed most. Some described complicated apps as a reason to give up. The testing gave us a clearer question: which features deserved space, and which needed to be easiest to reach?

The early concept included a community feed for sharing travel experiences. In the sessions, travelers told us they already planned and shared trips on social media.

We questioned whether Mediport needed to compete for their attention there. We removed the feed and focused the product on what it could uniquely support: carrying health information across languages and helping travelers reach critical information abroad.

The first architecture had six top-level areas. Emergency contacts sat inside the personal information area as one of nine items.

I revised the structure after testing. The community area was removed, and embassy contact details moved to the main screen. Contacts gained a tab of their own, where travelers set who to reach in an emergency. Help center and customer service were merged into one place.

Mediport taught me to consider product scope and information hierarchy together. Removing the community feed helped clarify the product’s purpose, while bringing emergency information forward made critical support easier to find within the interface.